Ersan Doru
Turkey Region Technical Manager at Kentkart
Izmir, Turkey
Technical Operations Manager with 20+ years of experience across software development, infrastructure, databases, and mission-critical production systems.
Currently leading nationwide technical operations for public transportation payment and validation platforms in Türkiye. Responsible for 24/7 reliability, incident escalation, root cause analysis, database and backend service coordination, field engineering support, and production release readiness.
Strong hands-on background in Oracle databases, Linux systems, WebLogic, Docker, HAProxy/Nginx, backend services, automation, and operational monitoring. Experienced in connecting field-level device issues with backend services, database behavior, logs, and configuration layers to identify permanent solutions.
I combine engineering depth with operational ownership, focusing on reliability, clarity, accountability, and long-term maintainability.
Core Skills
Career Timeline
Technical Operations Manager – Türkiye
Leading technical operations for public transportation systems across 25+ cities in Türkiye, covering AFC/ABT platforms, validators, backend services, databases, and field engineering escalations.
Field Application Engineering Senior Team Leader
Analyzed operational issues, collaborated with R&D for problem-solving, and developed internal tools to prevent recurrence of systemic issues. Focused on permanent resolutions and optimizing the support lifecycle.
Project Team Leader
Managed domestic project installation processes and coordinated with customers to align post-installation needs. Led and guided project engineers, ensuring operational expectations were met across multiple regions.
Project Engineer
Managed domestic and international project installations, gathered customer requirements, and coordinated communication between customers and internal technical teams.
Project Manager, R&D / Software Developer
Managed R&D projects and developed software solutions for information technologies, focusing on innovative systems and project lifecycle management.
Owner
Founded and managed a software development company, delivering custom applications and technical consultancy.
IT Manager
Handled all IT operations, maintained company websites, coordinated with international partners, supported print-related workflows, and managed the sales team's work schedule.
System Expert
Provided rapid incident response for datacenter operations and managed hosting servers for Superonline infrastructure.
Academic Profile
Mimar Sinan Fine Arts University
Bachelor's Degree, Mathematics
Anadolu University
Bachelor's Degree, Management Information Systems
My Projects
Let's Connect
The best way to reach me is by email. Whether you have a question or just want to discuss technology, I'll do my best to get back to you!