Professional Profile
Technical Operations Manager with 20+ years of experience across software development, infrastructure, databases, and mission-critical production systems.
Currently leading nationwide technical operations for public transportation payment and validation platforms in Türkiye. Responsible for 24/7 reliability, incident escalation, root cause analysis, database and backend service coordination, field engineering support, and production release readiness.
Strong hands-on background in Oracle databases, Linux systems, WebLogic, Docker, HAProxy/Nginx, backend services, automation, and operational monitoring. Experienced in connecting field-level device issues with backend services, database behavior, logs, and configuration layers to identify permanent solutions.
I combine engineering depth with operational ownership, focusing on reliability, clarity, accountability, and long-term maintainability.
Operational Impact
- Managed technical escalation and reliability processes for nationwide public transportation systems.
- Worked across backend services, Oracle databases, field devices, infrastructure, and customer-facing operational issues.
- Built automation and monitoring approaches to reduce manual checks and improve incident visibility.
- Acted as a bridge between R&D, field teams, project teams, and customer operations.
- Focused on permanent fixes, repeatable procedures, and measurable operational stability.
Work Experience
Leading technical operations for public transportation systems across 25+ cities in Türkiye, covering AFC/ABT platforms, validators, backend services, databases, and field engineering escalations.
- Led nationwide technical operations for 24/7 public transportation payment and validation systems across Türkiye.
- Coordinated software, database, infrastructure, and field teams during high-priority incidents and production escalations.
- Designed operational control processes for daily transaction, financial, device, and service-level monitoring.
- Improved root cause analysis workflows by connecting field symptoms with backend logs, Oracle database records, and service behavior.
- Supported database migrations, trigger deployments, service updates, and production release coordination across multiple city schemas.
Analyzed operational issues, collaborated with R&D for problem-solving, and developed internal tools to prevent recurrence of systemic issues. Focused on permanent resolutions and optimizing the support lifecycle.
Managed domestic project installation processes and coordinated with customers to align post-installation needs. Led and guided project engineers, ensuring operational expectations were met across multiple regions.
Managed domestic and international project installations, gathered customer requirements, and coordinated communication between customers and internal technical teams.
Managed R&D projects and developed software solutions for information technologies, focusing on innovative systems and project lifecycle management.
Founded and managed a software development company, delivering custom applications and technical consultancy.
Handled all IT operations, maintained company websites, coordinated with international partners, supported print-related workflows, and managed the sales team's work schedule.
Provided rapid incident response for datacenter operations and managed hosting servers for Superonline infrastructure.
Education
My Projects
Web-based toolbox to transfer large photo blobs from Oracle to PostgreSQL with streaming progress.
Tauri 2 desktop app to connect to Oracle databases, list schemas, and expose a local HTTP API.
Optimized Docker setup for WebLogic 14.1.1 on Oracle Linux 9, reducing image size from 6.6GB to 699MB.
Haprograf: A complete HAProxy, Prometheus, and Grafana stack setup for monitoring.
Node.js utility fetching device IDs from MySQL and polling CMS endpoints for synchronization.
NestJS, Angular, and PostgreSQL based modular school/shuttle transport ERP system.